Terms of Use

Last updated on 21 April 2021

Cars24 Services Private Limited (the “Company”, “we”, “us” or “our”) owns and operates a website i.e. https://www.cars24.com/sell-used-cars/ including its mobile applications and Google assistant bot (the “Website”) that allows users to sell pre-owned cars. These terms and conditions (“Terms”) shall govern the use or access to the Website and Services (as defined below).

These Terms constitute a binding and enforceable legal contract between the Company and the user of the website (“you, your or user”).

Capitalised terms, unless defined herein, shall have the meaning ascribed to them under the Privacy Policy.

No information provided on the Website shall be considered a substitute for your independent investigation. These Terms are collectively an electronic record for the purpose of the Information Technology Act, 2000 (“IT Act”) and the rules made thereunder. These Terms do not require any digital or electronic signature. You must not modify the paper or digital copies of any materials you have printed, or downloaded from, our Websites in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

By using our Website, you confirm that you accept these Terms and that you agree to comply with them. If you do not agree to the Terms, you must not access this Website

The Company is a private limited company incorporated under the Companies Act, 2013 and is engaged in the business of trading in pre-owned vehicle(s)and providing services incidental and ancillary thereto.

The Website is owned and managed by the Company. Please read the Terms to acquaint yourself of the practices of the Company, with regard to your use of the domain and subdomains of our Website, which includes only the domains and subdomains being operated by the Company and does not include the domains or subdomains licensed out by the Company. It is acknowledged by you that upon being redirected to, or opening a domain which is not owned or operated by the Company, you are bound by the terms of use of that third party domain or subdomain irrespective of whether it is licensed by the Company to a third party.

We endeavor to make the process of trading in pre-owned vehicle(s) an amazing and hassle-free experience for our customers. We hereby clarify that the Services mentioned on the Website are subject to availability. The online valuations of a vehicle provided by the Company are only prima facie quotations arrived on the basis of the information provided by you and are subject to change on further inspection of the vehicle. The Company reserves the right to modify, amend and/or alter the said Service(s) based on its sole discretion and no such Services shall be deemed to be any offer or acceptance by the Company unless the same are accepted by the Company separately in writing through its authorized representatives. For specific price information, terms applicable, program and product information, please e-mail us at contactus@cars24.com.

The Website allows you to book an appointment for the Company or its representatives to conduct a home inspection or a self-inspection by calling a representative of the Company or through the website (an ‘Appointment’). The actual sale price of the vehicle can only be evaluated and offered after a physical inspection of the vehicle by authorized evaluators of the Company. The Company always carries out a physical inspection of the vehicle before it conveys the intent to proceed with further transaction for arriving at a final sale price. Physical inspection of the vehicle involves a thorough inspection of the vehicle including all working components and features and which shall be the critical factors to arrive at a sale price of the vehicle, which may be offered by the Company accordingly (collectively, “Services”). Please note that ‘Services’ would include any other future services we may provide or propose to provide. You shall also be required to provide further details including the details of the Vehicle, which shall be done at the time of Appointment and before the carrying out of the physical inspection of the Vehicle.

The price offered by the Company shall be non-negotiable and subject to change only at the Company’s discretion.

• To avail the Services, you would be required to create a profile/sign-up on the Website (“Profile”) using your email ID and phone number, among other details. You warrant that all information furnished in connection with your Profile is and shall remain accurate and true in all respects. You further agree and undertake to promptly update your details on the Website in the event of any change or modification of such details.
• You are solely responsible for maintaining the security and confidentiality of your username and password, and agree to immediately notify the Company in writing at privacy@cars24.com of any disclosure or unauthorized use of your Profile or any other breach of security with respect to your Profile.
• You expressly agree to be liable and accountable for all activities that take place through your Profile in furtherance of the use of the Website or the Service provided or otherwise. The Company expressly excludes any liability for any unauthorised access to your Profile.
• You agree to receive communications from the Company regarding: (i) information relating to transactions recorded on the Website; (ii) requests for payment; (iii) information about the Company and the Services; (iv) promotional offers and services from the Company and its third party partners, and (v) any other matter in relation to the Services.

• The Services may include services, content, documents, and information owned by, licensed to, or otherwise made available by a third party (“Third Party Services”) or contain links to Third Party Services. You understand that Third Party Services are the responsibility of the third party that created or provided the services and acknowledge that use of such Third-Party Services is solely at your own risk.
• The Company makes no representations and hereby expressly excludes all warranties and liabilities arising out of or pertaining to such Third-Party Services, including the accuracy or completeness. Further, all intellectual property rights in and to Third Party Services are the property of the respective third parties.

• Cars24's engagement is limited to finding best deals of Cars and Bikes (“Vehicle”) for the User and not to facilitate the sale of new vehicles through its Platform and authorised third parties platform. Our endeavour will be to identify the car/bike dealer who can provide the best deals to you.
• The interaction on Cars24's Platform is limited between Cars24, User, the authorised third parties platform.
• The OEM/New Cars/Bikes Dealer (“Seller”) does not enlist the Vehicle including any price indication thereto.
• In case if the User agrees to buy the Vehicle as per Cars24 deal search, the Vehicle transaction including payment of consideration happens directly between the Seller and the User i.e. not through Cars24 Platform. Cars24 Platform does not collect any consideration on behalf of the Seller.
• Cars24`s representatives may provide services to the User for completing the documentation requirements required to book the Vehicle with the Seller and further update the User about the progress of booking.

• Cars24's engagement is limited to finding best deals of used cars for the User by connecting with the used car partner dealers or individual private sellers (jointly to be referred as “Seller” for the purpose of this section) registered with Cars24 and not to facilitate the sale of cars through its Platform.
• The User needs to contact the Seller directly for the purposes of test drive and in case the User agrees to buy the Vehicle as per Cars24 deal search, the buy transaction happens directly between the Seller and the User at a location as may be mutually agreed upon and not at the Cars24 Platform. Cars24 Platform does not collect any consideration against the car value from the User on behalf of the Seller. However, in case of a deal between an individual private seller and the User, the User may avail the delivery assurance services of Cars24 whereby the User can choose to pay the consideration amount against the car value to Cars24, and subsequently Cars24 will settle the payment with the individual private seller only upon the delivery of the car to the User.
• The User may avail the value addition services provided by Cars24 such as option to offer, vehicle health report, car financing, insurance renewal, warranty on vehicle services, delivery assurance services, buyer protection policy at its discretion.
• The User may also avail the option of buying spare parts, accessories, GPS devices etc. (“Goods”) only when such Goods are naturally bundled together in the ordinary course of the warranty of vehicle services provided by Cars24. In no case the User can buy the Goods on a standalone basis from us.
• Cars24 doesn’t take any responsibility for the quality of the cars bought by the User from the Seller and is not liable for any loss caused to the User.
• Cars24 advises the Users to connect with the Seller and make an informed purchase decision.
• Cars24 Price Indicator (CPI) which shows tags - Great Deal, Good Deal, Fair Deal on the dealer cars is merely a helping tool for the Users to compare prices as per market standards. Users are advised to practise prudence and do their due diligence before making a purchase. The price point and tags should be looked upon as helping aid but not an absolute way to identify the car’s price.

Fastag is a simple and reusable tag based on radio-frequency identification technology (RFID) that will be affixed on a vehicle’s windscreen and allows you to pay the toll without using physical cash. This program is part of the National Electronic Toll Collection (NETC) initiative rolled out by National Payment Corporation of India (NPCI).

You can have only one Fastag against any particular vehicle at any given point of time. The below Terms and Conditions apply to the RFID enabled prepaid Fastag facility made available to you by us:

• You can avail the services to buy Fastag as well as recharge it from our Platform (“Fastag Services”). We have partnered with various banks and institutions eligible to issue Fastags (“Fastag Issuer”) to enable you to avail the Fastag Services through us.
• By submitting the application, it infers that you have requested to avail the Fastag Services of the selected Fastag Issuer, and that you authorise us to contact you through phone calls, email etc. and that you shall be deemed to have agreed and accepted the Terms and Conditions mentioned herein.
• The Fastag shall be used for the purpose of making applicable toll payments at designated Toll plazas on the highway through the electronic toll collection enabled lane, to pay for parking fees at airports, malls and other locations in major cities etc..
• We may ask for your KYC documents such as Aadhar, PAN, Vehicle registration certificate and other necessary details as part of mandatory documents for Fastag activation.
• You hereby agree and confirm that, the applicable Security Deposit, as decided by the Fastag Issuer from time to time, shall be maintained as “Minimum Amount” in your account as per the applicable terms & conditions stipulated by the Fastag Issuer and you shall ensure that, the said Security Deposit should not fall below the Minimum Amount.
• You may choose to opt for any of the payment options to avail the Fastag Services as may be made available by us.
• Once you provide the details, Fastag will be sent to you through courier services at the address provided by you within 7 days of submitting the application.
• Fastag activation takes 24-48 business hours post issuance.
• Customer care of Cars24 can be reached at fastagsupport@cars24.com for any enquiries pertaining to the Fastag Services. You shall immediately inform us in case you find any irregularities or discrepancies in any transaction undertaken with the Fastag.
• In case the Fastag remains unused for a period of 6 months with a negative balance amount, the same will be hotlisted and the corresponding Fastag shall not be accepted at any toll plazas for the purpose of payment of tolls or for any other purposes unless the negative balance is removed by you by way of a recharge.
• Each time you use the Fastag at a participating toll plaza, you authorize the Fastag Issuer to reduce the funds available in your Fastag account by the amount of Transaction. You are not allowed to exceed the available amount in your Fastag account through an individual transaction or a series of transactions. Nevertheless, if a transaction exceeds the balance of the funds available, you shall remain fully liable to the Fastag Issuer for the amount of the Transaction. The Fastag Issuer reserves the right to bill you for any negative balance. You agree to pay the Fastag Issuer promptly for the negative balance.
• You agree to indemnify and hold us harmless for any / all actions, proceedings, claims, liabilities (including statutory liability), penalties, demands and costs, awards, damages and losses arising out of wrongful use or cancellation (wrongful or otherwise) Fastag Service.
• You need to inform us of any loss or theft of Fastag. In case you find a lost or stolen Fastag, please inform us immediately.
• Any loss or theft of the Fastag shall be immediately reported to us, and also the same shall be reported to the police station and an FIR shall be registered, if required.
• You agree and confirm that, we will not be responsible towards any physical damage to the Fastag in any manner whatsoever and that you shall be solely responsible for any such damage or loss to the Fastag.
• You shall continue to be fully liable for all charges incurred on the Fastag prior to termination.
• The Fastag issued to you by the Fastag Issuer shall be mandatorily affixed on your vehicle with the licence plate number specified by you in the application.
• The Fastag is not transferable and should only be used for the specific vehicle on which the Fastag has been affixed.
• The Fastag shall be activated subject to approval of application and a minimum amount being loaded on the Fastag by you if required by the Fastag Issuer. Such funds shall be loaded on the Fastag after deduction of applicable charges/fees etc., payable by you to the Fastag issuer for availing the Fastag Services.
• We shall at no time be responsible for any surcharge levied and debits made at the Tolls.

The Company does not hold any liability for any occurrence of any mishap arising from your usage of our Services resulting in any financial, material or human damage. You understand and agree that Company shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages, including without limitation damages for loss of profits, goodwill, use, data or other intangible losses (even if Company had been advised of the possibility of such damages), resulting from or relating to the Websites or Mobile application, whether based on warranty, contract, tort, or any other legal theory.

Notwithstanding anything to the contrary contained herein or elsewhere, Company’s total liability for any user’s claim which may arise out of availing our services through browsing websites/mobile app or elsewhere shall be limited up to the fees paid by such user at the time of availing the Services giving rise to such claim.

All claims/complaints arising from and in connection with the use of our Services shall be promptly submitted or reported to the Company and or/ its Partners within thirty (30) days of the consumption of such Services. Any claim or complaint that is submitted / reported after the expiry of such 30 days may be rejected, and the claimant will forfeit the right to claim any damage, cost or compensation.

• These Terms shall remain in effect unless terminated in accordance with the terms hereunder.
• The Company may terminate your access to or use of the Services, or any portion thereof, immediately and at any point, at its sole discretion, if the user violates or breaches any of its obligations, responsibilities, or covenants under these Terms.
• Upon termination these Terms shall terminate, except for those clauses that expressly or are intended to survive termination or expiry.
• Notwithstanding anything to the contrary contained in the Terms, upon termination of your access to or use of the Services, all amounts or outstanding monies due by you in relation to your use of or access to the Services shall become immediately payable.

• The use of the Services is at your sole risk.
• To the extent permitted by applicable law, the Services are provided on an “as is” and “as available” basis. The Company does not warrant that operation of the Services will be uninterrupted or error free or that the functions contained in the Services will meet your requirements.
• To the fullest extent permissible under applicable law, the Company expressly disclaims all warranties of any kind, express or implied, arising out of the Services, including warranties of merchantability, fitness for a particular purpose, satisfactory quality, accuracy, title and non-infringement, compatibility, applicability, usability, appropriateness, and any warranty that may arise out of course of performance, course of dealing, or usage of trade.
• You hereby accept full responsibility for any consequences that may arise from your use of the Services, and expressly agree and acknowledge that the Company shall have absolutely no liability with respect to the same.
• To the fullest extent permissible by law, the Company, its affiliates, and its related parties each disclaim all liability to you for any loss or damage arising out of or due to:
  • your use of or inability to use, or availability or unavailability of the Services, including any Third Party Services;
  • the occurrence or existence of any defect, interruption, or delays in the operation or transmission of information to, from, or through the Services, communications failure, theft, destruction or unauthorised access to the Company’s records, programs, services, server, or other infrastructure relating to the Services; or
  • the failure of the Services to remain operational for any period of time.
• Notwithstanding anything to the contrary contained herein, neither the Company nor any of its affiliates or related parties shall have any liability to you or any third party for any indirect, incidental, special or consequential damages or any loss of revenue or profits arising under, directly or indirectly, or relating, in any manner whatsoever, to these Terms or the Services. To the maximum extent permitted by law, you agree to waive, release, discharge, and hold harmless the Company, its affiliated and subsidiary companies, its parent companies, and each of their directors, officers, employees, and agents, from any and all claims, losses, damages, liabilities, expenses and causes of action arising out of the Services.

You shall indemnify, defend at the Company’s option, and hold the Company, its parent companies, subsidiaries, affiliates, and their officers, associates successors, assigns, licensors, employees, directors, agents, and representatives, harmless from and against any claim, demand, lawsuits, judicial proceeding, losses, liabilities, damages and costs (including, without limitation, from all damages, liabilities, settlements, costs and attorneys’ fees) due to or arising out of your use of the Platform or the Services provided, including any violation of these Terms or any infringement by you of any third party right or on account of any third party who may use your account with the Company.

• You agree that the Company and any third-party service providers it engages, may, in accordance with its privacy policy, collect and use your information and technical data and related information.
• The Company may use information and data pertaining to your use of the Services for analytics, trends identification, and purposes of statistics to further enhance the effectiveness and efficiency of the Website and transfer the same to its group companies and service providers in furtherance of your access to these Services. You provide your consent to such use and sharing of your information.
• Subject to applicable laws, the Company may be directed by law enforcement agencies or the government and related bodies to disclose data in relation to users in connection with criminal proceedings. You understand and agree that in such instances, the Company shall have the right to share such data with relevant agencies or bodies.

The Company reserves the right to charge convenience fee for the Services and non-payment may result in denial of Services and/or action under applicable law.

The Company reserves the right at any time to add, modify or discontinue, temporarily or permanently, the Services (or any part thereof) with or without cause. The Company shall not be liable for any such addition, modification, suspension or discontinuation of the Services.

These Terms shall be governed by and construed and enforced in accordance with the laws of India. Subject to other provisions in this Clause, courts in Haryana and / or Delhi shall have exclusive jurisdiction over all issues arising out of these Terms or the use of the Services.

Any controversies, conflicts, disputes, or differences arising out of these Terms shall be resolved by arbitration in Haryana and / or Delhi in accordance with the Arbitration and Conciliation Act, 1996 for the time being in force, which is deemed to be incorporated by reference in this Clause. The tribunal shall consist of 1 (one) arbitrator appointed by the Company. The language of the arbitration shall be English.

The parties to the arbitration shall keep the arbitration confidential and not disclose to any person, other than on a need to basis or to legal advisors, unless required to do so by law. The decision of the arbitrator shall be final and binding on all the Parties hereto.

Each party to the arbitration shall bear its own costs with respect to any dispute.

• Modification – The Company reserves the right at any time to modify these Terms and to add new or additional terms or conditions on use of the Services. Such modifications and additional terms and conditions will be communicated to you and, unless expressly rejected (in which these Terms shall terminate), will be effective immediately and will be incorporated into these Terms. In the event you refuse to accept such changes, these Terms will terminate.
• Severability - If any provision of these Terms is determined by any court or other competent authority to be unlawful or unenforceable, the other provisions of these Terms will continue in effect. If any unlawful or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect (unless that would contradict the clear intention of the clause, in which case the entirety of the relevant provision will be deemed to be deleted).
• Assignment - You shall not license, sell, transfer or assign your rights, obligations, or covenants under these Terms in any manner without the Company’s prior written consent. The Company may grant or withhold this consent in its sole discretion and subject to any conditions it deems appropriate. The Company may assign its rights to any of its affiliates, subsidiaries, or parent companies, or to any successor in interest of any business associated with the Services without any prior notice to you.
• Notices - All notices, requests, demands, and determinations for the Company under these Terms (other than routine operational communications) shall be sent to Ankit Sharma at privacy@cars24.com
• Third Party Rights - No third party shall have any rights to enforce any terms contained herein.