Privacy Policy

Last updated on 21 April 2021

This privacy policy ("Policy") explains our policy regarding the collection, use, disclosure and transfer of your information by Cars24 Services Private Limited or any of its affiliate(s) ("Company" or "we" or "us" or "our"), which operates the website https://www.cars24.com/ including but not not limited to the mobile applications, Google assistant bot sub-domains, microsites operated by the Company for its various product(s) and service(s) offered under the different brands of the Company ("Platform"). This Policy forms part and parcel of the Terms of Use. Capitalized terms which have been used here but are undefined shall have the same meaning as attributed to them in the Terms of Use. You (as defined hereinafter) are requested to read this Policy in conjunction with the Terms of Use.

The Company firmly believes in the highest standards of integrity in relation to the information provided by its customers/users (“you” or “yours” or “user” ) at the time of interaction with the Company, and otherwise.

The Platform is owned by the Company and aims to value your privacy and commits to protect information disclosed by you to the Company by means of using the Platform. Please read the Policy to understand the practices of the Company, and specifically with regards, as to how Company treats the information disclosed by you by using the domain and subdomains of our Platform, which includes only the domains and subdomains being operated by the Company and will not include the domains or subdomains licensed out by the Company. It is acknowledged by you that upon being redirected to or opening a licensed domain which is not owned or operated by the Company, you are bound by the privacy policy and terms of that third party domain or subdomain irrespective of whether it is licensed by the Company to a third party. The Company shall not be liable to any claims arising out of your use or access of said domain or subdomain. You agree that you have accepted the terms of the present Policy. In the event you do not wish to be bound by these terms, you have a choice, which is free from any form of coercion or undue influence, to not access the Platform.

The App allows Users to book an appointment for the Company or its representatives to conduct a home inspection or a self-inspection by calling a representative of the Company or through the Platform (an ‘Appointment’). The actual sale price of the Vehicle (as defined below) can only be evaluated and offered after a physical inspection of the Vehicle by authorized evaluators of the Company. The Company always carries out a physical inspection of the Vehicle before it conveys the intent to proceed with further transaction for arriving at a final sale price. Physical inspection of the Vehicle involves a thorough inspection of the Vehicle including all working components and features and which shall be the critical factors to arrive at a sale price of the Vehicle, which may be offered by the Company accordingly The Company also offers a network of Driver related intermediary/aggregator services in India under the brand name “Autopilot” which facilitates you to avail the driver services from professional drivers for driving your private cars (collectively, “Services”). Please note that ‘Services’ would include any other future services we may provide or propose to provide.

We request you to carefully read this Privacy Policy and Terms of Use under the different tabs before sharing your personal information with us. By browsing, visiting, accessing and/or using the Services on the Platform (or searching for any of the pages on the Platform), you explicitly consent and agree to our Privacy Policy laid out herein. You also agree that the information furnished by you is lawful, true and correct and does not violate or infringe any laws. No liability pertaining to the authenticity, genuineness, misrepresentation, fraud and/or negligence, etc. of the information disclosed shall lie on the Company nor will the Company in any way be responsible to verify any information obtained from you.

This Privacy Policy applies to:

To avail certain Services on the Platform, you will be required to provide certain personal information for the registration process which may include: a) their name, b) email address, c) phone number (d) account number of the Users, (f) KYC details and any other such information as required. The Information as supplied by you enables us to provide the Services and improve the Platform Services and provide you the most user-friendly experience. In some cases, for the provision of certain service(s) or utility(ies), we may require your contact address as well.

In an attempt to improve our Services, we may, from time to time, collect any information (other than what is mentioned above) from you through the Platform. Our Application will ask your consent to access your email Id, SMS etc. with your consent we may also collect financial information including details of your existing insurance policy etc. in order to provide the services of the company. You may be assured that we do not share this data with any third party except in accordance with the terms of this Policy or applicable law.

All Information is service dependent, and we may use the information only to provide the Services, maintain, protect, and improve the Platform, and for developing new services.

In the ordinary course of the business, we may also use your email address and phone number without further consent for marketing, non-marketing or administrative purposes (such as notifying you of major changes, for customer service purposes, providing information about updates to our Services, billing, etc.).

Any Information provided by you will not be considered as personal information if it is freely available and / or accessible in the public domain or is not deemed as a personal information under the applicable law. Further, any reviews, comments, messages, blogs posted / uploaded / conveyed / communicated by users on the public sections of the Platform or an application store (like the App Store or Play Store) becomes published content and is not considered as personal information which is subject to this Policy.

In case you choose to decline to submit any information on the Platform, we may not be able to provide certain Services to you. We will make reasonable efforts to notify you of the same at the appropriate time. In any case, we will not be liable and or responsible for the denial of certain Services to you for due to not receiving necessary information from you.

When you register with the Platform, we may (at our discretion) contact you from time to time about updation of your information.

Non-Personal information, viz. type of internet browser and operating system used, domain name of the Platform from which you came, number of visits, average time spent on the site/mobile application, pages viewed etc. may be picked up automatically and without explicitly being provided by you, but during your interaction with the Platform by use of certain technologies, such as Cookies and Web Beacons. Additionally, we collect your device's connection to the internet, including your IP address, when you visit our Platform. We automatically receive and log Information from the Platfrom and/or your browser including but not limited to IP address, your device or computer's name, and your operating system. We may also collect log Information from your device, including but not limited to your location, IP address, your device's name, device's serial number or unique identification number (e.g. UDID on your iOS device, Android ID or ADID on your Android Device), browser type and version, CPU speed, and connection speed etc.

To improve the responsiveness of the Platform for you, we may use "cookies", or similar electronic tools to collect information to assign each visitor a unique, random number as a user identification (User ID) to understand the user's individual interests using the identified computer. By continuing to visit the Platform, you are agreeing to the use of cookies and similar technologies for the purposes we describe in this Policy. If you prefer not to receive cookies or web beacons, then you should consider not using our Services, or consult your browsing and third-party cookie settings. We use cookies and other technologies for analysing and optimising our Platform as well as for marketing purposes. Our partners may also assign their own cookies to your browser, a process that we do not control. However, you may set or amend your web browsers to delete or disable cookies. Disabling cookies on a computer or mobile telecommunication device may impair, degrade or restrict access to certain areas of the Site. Temporary cookies may be cleared by quitting the browser. However, you shall have to use the “clear cookies” functionality of your browser to ensure deletion of your profile.

The following type of information about you may be collected and processed by the Company: (i) information about your internet connection and mobile device; (ii) The equipment used by you to browse the Platform; (iii) your usage details in respect of the Platform; (iv) Internet Protocol (IP) details/ address; (v) your current location, device location, device information, communication information to provide customized offerings; (vi) computer operating system; (vii) preferences and settings such as time zone and language; (viii) account / user Information – as mentioned in the personal information section of this this Policy, gender, and any other information sought by the Platform at the time of your making an account with the Company, or obtaining a quote from the Platform; (ix) your searches, the results you selected from the search and other activities; (x) your browsing information (browsing length, details of online ads that you agreed on on); (xi) your transactional information; (xii) details in respect of your existing bike(s) (hereinafter referred as “Vehicle”), including make, model, identification details of the Vehicle, prior use, history, insurance details, registration certificate details, etc.

Please note that the above-mentioned list is only illustrative, and is by no means, exhaustive. Further, any user-generated content such as reviews, blogs, testimonials etc. shall be treated by the Company as its own.

You may access the Platform through third-party Platform over which the Company has no control. You may optionally provide the Company with the information through third-party sign-in services such as Facebook, Pinterest, Twitter, Instagram, and Google Plus. In such cases, the Company fetches and stores whatever information is made available to the Company by you through these sign-in services. Please also note that the Company reserves its rights to use information provided by you, in consonance with all relevant laws and guidelines.

Further, it is clarified that while your usage of the Platform, you might see the links to the third-party Platform / advertisements / electronic communication service, which are provided by the third parties. As the operations of the third party is not under control of the Company, therefore the Company does not make any endorsement / guarantee of any service or product offered through such third party Platform nor make any representation related to the privacy policy or other policies of such third party. Any usage of such third party Platform or availing any service or product through such third parties shall be at your risk and the Company is not responsible for any loss / damage or otherwise. It is recommended that you should review the Policy of such third-party Platforms prior to using such Platforms.

The information provided by you is used by the Company to enhance the functionality and improve the quality of your interaction with the Platform and to personalize your experience while using our services.

As part of our services, you may provide your reviews, feedback, comments, ratings, photos, etc. on the public groups (“Post(s)”). The Company retains an unconditional right to remove and delete any Post or such part of the Post that, in the opinion of the Company, is false, malafide and misrepresenting. All Posts shall be publicly accessible and visible to all users and therefore, you should be careful about revealing any sensitive details about yourself in such Posts. The Company reserves the right to use and reproduce your Posts for lawful purposes. Further, the Company may share your Posts with the service providers, businesses or any other third party for any such lawful purposes. If you delete your Posts from any of the public groups, copies of such Posts may remain viewable in archived pages, or such Posts may have been copied or stored by any other user(s) of that public group.

You may choose to opt out of receiving promotional emails from the Company by following the instructions in those emails. If you opt out, the Company may still send you non-promotional emails, such as emails about your account.

Additionally, you have the right to withdraw the consent provided by you at any time, in accordance with the terms of this Policy. However, please note that withdrawal of consent will not be retroactive. If you’d like us to delete information that you have provided to us, please contact our grievance redressal officer, Avinash Sachan at privacy@cars24.com and we will respond in a reasonable time. Please note that the Platform has no responsibility to take down, remove, or edit any of your public activities or any submissions that are a result of your public activities. Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal information where such collection, use and disclose without consent is permitted or required under applicable laws.

The Company uses the information collected from and about you for a variety of purposes, including: (i) Processing and responding to your queries; (ii) to protect and improve the services that the Company offers; (iii) to understand you (and what you do on our Platform, what features you like, how you use them, etc.), and to improve content and features of the services offered by the Company (such as by personalizing content to your interests), processing and completing your transactions, and making special offers; (iv) Sending you communications that you have requested or that may be of interest to you; (v) sending you questions that you may be able to answer if you are a registered user, or have scheduled an appointment at a Company location or branch or for self- inspection opted by you or a home inspection at an address specified by you; (vi) sending you information about your Vehicle pursuant to your visit to a Company’s branch or location or a self-Inspection opted by You or a home inspection at an address specified by you; (vii) enabling and filtering advertisements that are relevant to you; (viii) Generating and reviewing reports and data about, and to conduct research on, Company user base and service usage patterns; (ix) administering contests and sweepstakes; (x) providing you with customer support; (xi) providing you with notices about your account; (xii) Internal purposes such as auditing, data analysis and research relating to Company’s services; (xiii) Carrying out our obligations and enforcing rights arising from any contracts entered into between you and the Company, including for billing and collection; (xiv) carrying out our obligations that arise out of all relevant statute in relation to your Vehicle, and in relation to your transaction and interaction with the Company; (xv) allowing you to participate in interactive features offered by the Company; (xvi) granting you opportunities to avail special offers/vouchers being offered by third parties for you, being a customer of the Company and/or showing your interest for the services of the Company; (xvii) the Company is allowed to share the information, which you have shared on our Platform, with our alliance partners / channel / business associates or affiliates (“Partners”). These alliances/ partnerships are done to provide perks and convenience to you. By agreeing to this Policy, the Company and the Partners thereof, if any, will consider you as an interested user and will use the details submitted by you to contact you and give you a customized experience of our services; (xviii) the Company may use the information collected from you to enable the Company to display advertisements to its advertisers’ target audiences. Even though the Company does not disclose your personal information for these purposes without your consent, if you agrees on, or otherwise interact with an advertisement, the advertiser may assume that You meet its target criteria.

The Company shall be at liberty to disclose your information or part thereof to third party service providers who may facilitate the services, on our behalf. These service providers have access to your data only to perform the tasks as stipulated by the Company and are obligated not to disclose or use it for any other purpose. The Company may also share personal information with third party vendors, consultants, and other service providers who work for the Company, who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which the Company disclose it to them.

In addition to the aforesaid, Partners of the Company may collect information with your consent from your mobile device like device location, device information (including storage, model, Wi-Fi, mobile network) transactional and promotional SMS, communication information to provide customized offerings.

For the purpose of providing the services and for other purposes identified in this notice, we are required to collect and host certain data and information from you. We are committed to protect your personal data, and to that end, the company adopts reasonable security practices and procedures to implement technical, operational, managerial, and physical security control measures in order to protect the personal data in its possession from loss, misuse and unauthorised access, disclosure, alteration, and destruction. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

The Company takes adequate steps to ensure that third parties to whom the Personal Data may be transferred adopt at least such a reasonable level of security practices and procedures as required under applicable law to ensure security of Personal Data.

The Company will protect your Personal Data against unauthorised use, dissemination, or publication in the same manner in which the Company would protect its confidential information of like nature, all in compliance with Applicable Laws.

In the event you have any complaints or concerns with respect to the Platform or if you have any questions about this Policy, please e-mail us at customer.support@cars24.com.

We may alter our Policy from time to time to incorporate necessary changes in technology, applicable law or any other variant. In any case, we reserve the right to change (at any point of time) the terms of this Policy or the Terms of Use. Any changes we make will be effective immediately on notice, which we may give by posting the new policy on the Site. Your use of the Cars24 App Services after such notice will be deemed acceptance of such changes. We may also make reasonable efforts to inform you via electronic mail. In any case, you are advised to review this Policy periodically on the Site to ensure that you are aware of the latest version.

In the event you have any grievance relating to the processing of Information provided by you, you may contact our Grievance Redressal Officer (“GRO”) Avinash Sachan at privacy@cars24.com with the following subject line “Attention: Grievance Redressal Officer” or write to us at the following address:

Registered Office – 10th Floor, Tower – B, Unitech Cyber Park, Sector 39, Haryana – 122001

In case any personal information is shared by you with us, which is not requested by us during registration, (whether mandatorily or optionally), we will not be liable for any information security breach or disclosure in relation to such information. If you have any questions regarding this Policy or the protection of your personal information, please contact our data protection officer/grievance officer.