FAQs

This may just happen because we are not currently present in your state. However, we are expanding at a rapid pace and plan to launch the used car buying service in many more cities pan India, very soon.

Yes, CARS24 is currently offering Car Inspection at Home for a hassle-free selling experience. To check if the Home Inspection service is available at your location, please select your city while booking the appointment.

Yes, you can change your appointment time, date or branch. Simply login with your registered mobile number on our website or mobile app and visit the ‘My Appointment’ section. There is also a link to reschedule in the appointment confirmation messages that you receive.

Yes. By booking an appointment with us, you are reserving your dedicated slot to be catered to by one of our associates at the branch. In case, you drop in at any of our branches without having an appointment booked, you will be asked to book one on the spot. This will lead to unnecessary wastage of time and effort which we tend to avoid. We are serving several customers at a time and our goal is to ensure all of them receive the same kind of experience. Having dedicated slots booked in advance helps us achieve the same and allows us to serve our customers in the best way possible.

It’s simple! Log on to our website www.cars24.com, enter the registration number of your car, schedule an appointment at your preferred location or visit nearest CARS24 branch.

No, CARS24 inspection process at all our retail branches is absolutely free.

The online valuation indicates the estimated range you can get for your car considering it is in a picture-perfect condition. The detailed inspection conducted at the branch which determines the physical health and working of the car’s components decides what the final quote offered will be. The factors that impact the value of your car include the car make, aesthetics and mechanical condition, odometer reading and market conditions.

Our used car inspection process is fair and thorough to ensure an objective standardized report that gives a clear view of the condition of your car. We start with a document check and test drive and then use the latest tools to assess the exterior, tires, engine, transmission, interiors and electricals. We also inspect the steering mechanism, suspension, brakes and accessories of your car during the test drive. Feel free to ask any questions from our team at the branch.

At CARS24, we evaluate a used car on the basis of several parameters. Our dedicated car experts are trained to complete the entire process of car inspection within a time period of 30-45 minutes. However, there might be instances, pertaining to different car conditions, when the car inspection process may even extend to 90 minutes.

One of our branch team members will come to you and assist you with the check-in process, provided you have booked an appointment beforehand. Please ensure that you get the check-in done as soon as you enter the branch so that you are queued in for the inspection process to start.

Our branches generally operate from 10 am - 6 pm. We recommend you to reach our branch by 5 pm to avoid any hassle or delay. Please note that there might be some branches across India which do not operate on a certain day of the week. When you try booking an appointment for a time slot, you can view if your preferred branch is operational on that particular time and day or not.

Yes, you can. However, you must ensure that your driver carries all the required documents to get the car inspected. Also, please note that the owner of the car needs to self-attest all the documents involved. We will also need the bank account details of the registered owner of the car to initiate the transaction.

For the inspection of your car, it is mandatory to carry your car’s original Registration Certificate.

For the best price, please bring along the following documents:

• Original registration certificate

• PAN card of registered owner

• KYC of registered owner (Aadhar card OR Passport OR Voter ID of registered owner)

• KYC Of Seller (Third Party Transaction Only)

• Insurance certificate or policy

• Spare keys

• Service history

• Extended warranty certificate

• Original invoice

• CNG/LPG certificate

To ensure instant payment bring along following documents

• 4 self attested passport size photographs of registered owner

• Cancelled cheque of registered owner/Bank details with IMPS facility

Additional documents required for financed cars

• For existing loans/ hypothecations

  • Loan foreclosure letter

• For closed loans

  • Loan closure certificate or NOC

  • 2 copies of Form 35

Additional documents if car is not owned by an individual

• Proprietorship

  • GST/DVAT Certificate

  • Letterhead

• Partnership

  • Partnership deed

  • KYC Of Partners

  • Letterhead

  • NOC/Authorisation Letter

• Ltd. company

  • MOA

  • GST certificate

  • Letterhead

  • Authorisation letter

Do remember to take out all of your personal belongings from your car before your inspection!

For the inspection of your car, it is mandatory to carry your car’s original Registration Certificate.

For the best price, please bring along the following documents:

• Insurance Certificate/ Cover Note/ Policy

• Original Invoice

• Duplicate Keys

• Service Manual

• Last Service Receipt

• Extended Warranty Certificate

To avail the instant payment option for the sale of your car, please bring along the following documents:

• PAN Card of the registered owner (Mandatory for Payment)

• 4 Self attested photos of registered owner

• Registered Owner's Aadhar Card / Voter ID Card / Passport

• Financial documents in case of financed car

• 1 Cancelled Cheque

• GSTIN Registration Certificate (Required only if the car's RC is in the name of the Firm / Company / HUF etc.)

The price we offer for your car depends on the current market conditions for that particular make and model. We operate on an auction model, with various channel partners bidding on the vehicle. The price we offer is typically valid for 24 hours; however, we re-initiate the auction process for your car once it expires and strive to offer the best possible price.

The price offered to you for your car depends on the current demand of that particular make and model. We work with several channel partners across India who actively bid to buy your car according to the demand they have. Due to this, the price we offer to you cannot be valid for more than 24 hours.

Car Condition:

1. Your car’s basic details: Like variant, age, production status, ownership serial, registration state, insurance status etc.
2. Your car’s condition: Our ISO certified inspection report captures the as-is condition of your car- Any additional features you have installed or any refurbishment work needed in your car

Market Demand:

1. The market demand for your car: We have a buyer network of more than 10,000 channel partners pan-India. They actively bid for the car model for which they have ready buyers in our portal - hence ensuring that you get the best price for your car
2. Our Pricing for 4,00,000 cars till date: CARS24 has done 4,00,000+ transactions till date - This database of actual used car prices helps our pricing portal predict the fair market value of your car.

Your car's quote depends on several factors like the demand for its brand, model of the car, kilometers covered, registration and physical condition. At CARS24, an estimated value range is first given to you based only on the details you enter on the website considering the car to be in picture-perfect condition. The final price offered also takes into consideration the physical condition of your vehicle as evaluated during the inspection process and market conditions.

If there is any untoward incident and you are contacted by the law enforcement agencies or government authorities or receive any communication from them, follow these steps: 

• Share the CARS24 transaction documents with the authorities

• Email us at care@cars24.com and request for legal support 

• Our legal counsel will contact you and will extend all cooperation to safeguard you

• CARS24 will bear all legal expenses incurred during this process

CARS24 Seller Protection Policy assures to protect you (Registered Owner) from:

• Any issue(s) which may arise against you from any misuse of the vehicle

• Any case that may be lodged against you in case of any mishap/ accident involving the vehicle and its new owner

• CARS24 will engage a lawyer at its own cost to represent you before and with any judicial / quasi-judicial / law enforcement agencies, wherever required

In case of any mishap, while the RC is in your name, CARS24 will provide you full legal and financial support for the same. You can raise your concern via email at care@cars24.com and our support team will get in touch with you.

CARS24 Seller Protection Policy is an exclusive program offered by CARS24 to protect the customers selling their car from any unwarranted post-sale situations. This means that till the car’s Registration Certificate (RC) is transferred in the name of the buyer, we will take care of any hassles related to the car, for sellers covered under the policy.

If there is any unforeseen incident with your car while the RC transfer is in process, our legal experts will extend full support, and all legal and financial expenses are covered by us. All you have to do is raise your concern at care@cars24.com. We take full responsibility for safeguarding the interests of our sellers before the ownership of their cars is transferred.

The price we offer for your car depends on the current market conditions for that particular make and model. We operate on an auction model, with various channel partners bidding on the vehicle. The price we offer is typically valid for 24 hours; however, we re-initiate the auction process for your car once it expires and strive to offer the best possible price

While your car price depends upon various factors, the online quote is an estimated value/range generated by our pricing algorithm based on broad parameters like car make and model, variant, odometer reading, document availability, and other details about your car that you share. 

The final price offered also takes into consideration the physical condition of your vehicle as evaluated during the inspection process and market conditions.

There are three major factors that affect the price of your car. The first is your car condition. Our inspection report captures the current condition of your car and highlights any additional features you have installed or any refurbishment work needed in your car. 

 

The second is market demand for your car. We have a network of more than 10,000+ channel partners pan-India who actively bid on your car,  ensuring you get a great price. 

 

Finally, our Smart AI Pricing Engine has been developed using our historical data. At CARS24, we’ve transacted over 6,00,000+ cars and our database helps the pricing portal predict a fair market value for your car. 

 

Apart from this your car’s basic details like variant, age, production status, ownership serial, registration state, insurance status etc. also impact the price. Your documents—RC, insurance—and your duplicate keys also impact the price of your car, so please ensure that these are available at the time of inspection. To know more, you can read our blog on Factors that Determine Your Car’s Resale Value.

Our car evaluators will inspect the car on multiple parameters—exteriors, interiors, engine quality, and a short test drive to be able to generate a fair, unbiased inspection report. If your car is to be scrapped, we will be able to do the inspection as per that of a non-moving car. But if it’s not a scrap car, we request you to get the car in a moving condition before the evaluator reaches your location. 

For example, in case it is a battery issue, you may ask your local mechanic to jump-start the battery before the evaluator reaches your place, and highlight the same to the car evaluator before the inspection begins.

Our evaluators try to complete the inspection within 30-45 minutes. However, depending on the condition of the car it can sometimes take up to one hour.

Yes. You can visit our website or app and reschedule your appointment. Simply log in with your registered mobile number and visit the ‘My Appointment’ section to change the date, time, or location of your inspection. There is also a link to reschedule in the appointment confirmation message that you will receive on WhatsApp/SMS.

CARS24 inspection is completely free of charge for the majority of locations. Based on expert availability and inspection location, charges may vary from INR 99 to INR 299

Once you get an online quote, you will be prompted to book a car inspection. At this step, you can select the location at which you’d like the car inspection, as well as your preferred date and time.

For the warranty to continue being valid, the buyer must ensure the following after buying the car:

• The car needs to be serviced by you typically every 6 months or 10,000 km (whichever occurs first)
• No alterations/modifications like electrical fittings, CNG/LPS kits, tyre modification, or installation of parts like bumper guards, loud horns, etc.
• No commercial usage of the car
• No tampering with the odometer of the car
• The car is not sold to another person before the expiration of the warranty validity period

The warranty will be applicable only to the parts which are mentioned in the Warranty Booklet. The following is not covered under the Warranty:

• Accidental or Consequential Damage: Any damage caused due to driving in a race, rally, off-roading, or any form of motorsport event. Damage caused due to rash driving, road accident, or any such events
• Damage to the bodywork and paint caused due to accidents
• Car Servicing: Routine maintenance service including cleaning, polishing, engine tuning, carbon cleaning, AC Servicing, AC gas leak, wheel alignment and balancing, tyre rotation, calibration/reconditioning of diesel components, injector/nozzles, and fuel pump
• Consumables/Wear and Tear
• All Pre-existing defects observed/captured during evaluation or reported before the issue of the policy will not be covered under the warranty

In order to claim your warranty, you can raise a request on the CARS24 app from the “My Cars” section. For any assistance with warranty, you can also request a callback via the app or write to support@cariotauto.com with the registration number and details of the issue.

Our technical support team will contact you between 9 am and 9 pm to understand the issue better and assist you further.

In case the car is to be repaired, we will keep you updated on the status until the car is delivered back to you.

At CARS24, we are dedicated to making your car-ownership journey a hassle-free one. Apart from a meticulous 140-point inspection, we also provide a free warranty on each car we sell so you donot need to worry about any unforeseen maintenance or repair costs.

The warranty booklet you get at the time of purchase gives you all the details you need about what is covered, the process for raising a service request, and other terms and conditions.

The Government of India introduced mParivahan and DigiLocker to eliminate the need of carrying physical copies of official documents. You can simply verify your details and virtually upload and store important documents like your RC or DL on these apps and access them digitally, whenever required.

You can find the steps to access your digital RC on these apps here: https://www.cars24.com/blog/access-rc-on-mparivahan-digilocker/

Once the car’s ownership is transferred, you can access your Registration Certificate (RC) digitally from DigiLocker and mParivahan mobile applications introduced by the Government of India. Once you have the digital RC, you can drive worry-free even if you do not have your physical car documents.

While we ensure that all details are verified as per details submitted by you, sometimes due to clerical errors, incorrect details get updated on the RC. However, in case you notice that incorrect details have been updated on your RC after it is transferred, you can simply reach out to our support team via the CARS24 app. We will get the details rectified.

You can check the status of your RC transfer yourself in the My Bookings section of the CARS24 mobile app or website. You can also raise a callback request from the app.Alternatively, you can visit www.parivahan.gov.in to get a view of the status as per the RTO records

Once we receive the e-receipt for the RC transfer of your car, we will upload it on our servers and you can download it from the My Bookings section on the CARS24 app or website.

Please note that not all RTOs issue e-Receipts. In case you are unable to download the e-receipt, it could be because the e-Receipt is not generated by the RTO.

In case of no-show, the concerned RTO does not start the RC transfer process until the Party Peshi is completed. In this case a new date would be scheduled for Party Peshi and the buyer would be expected to reach the RTO on the expected date.

In case you are required for Party Peshi, our executive will get in touch with you to confirm the date of your availability so that a slot can be booked with the RTO.

Party Peshi is a legal term that is used by the transport department to summon a car owner. Some Regional Transport Authorities mandate the presence of the seller and the buyer at the RTO to initiate the RC transfer.

Your physical RC card will either be couriered to you via CARS24 or directly via the respective RTO to the address mentioned on your RC. This is determined by the respective RTO regulations. You will be able to check your RC delivery mode on the CARS24 app.

Please ensure someone is available to collect the same at the address mentioned on your RC, along with any of your Government-issued identity proof. The RC might get returned to the RTO in case of non-availability of the same.

The timeline of the RC transfer might vary depending on the availability of the prospective buyer and the RTO requirements. However, you don’t need to worry about it at all. All our customers are covered under the CARS24 Seller Protection Policy, which means until the RC transfer of your car is complete, we take full responsibility for the safety of your vehicle. Once the ownership has been transferred, we will send you an email with the proof of RC transfer.

We charge a standard fee of Rs 4000 for facilitating the transfer of ownership of a car. The following additional charges may be applicable depending upon the availability of documents, registration address, transfer location, and additionally opted services.

• NOC/CC: No Objection Certificate Charges are applicable when transfer from one RTO to another is required. It includes NOC Issuance from the Source RTO and re-registration in the destination RTO
• HPA: Hypothecation Addition charges are applicable if the car is taken on loan
• Franking Charges (only for Telangana customers): Applicable if the car is taken on loan
• Road Tax: Applicable if ownership is being transferred from one state to another
• Any other additional charges applicable based on the documents submitted for transfer

Our team will take care of the entire ownership transfer process for you. This will begin from the eighth day after your purchase (after the 7 day return period ends). The process and timeline of RC transfer may vary as per the RTO, but our team will handle all the paperwork and strive to get the transfer completed within 60-90 days after receiving all the required documents. You can track your RC transfer status on the app and our team will also give you regular status updates.

Your insurance policy document has specific details like renewal date, personal information, policy number, etc. Sometimes, these details might be incorrect. The process of rectifying those errors is known as an endorsement in the insurance policy. You can request endorsements by contacting your insurance provider and submitting the required documents for the changes. The insurance provider will make the necessary changes after verification of the details.

Upgrading your car insurance policy is a simple process. You can reach out to the insurance company and provide all the additional details of the upgraded features you want on the renewal form. Upgradation will require a payment of additional premium and may require an inspection of your car.

You can directly reach out to the insurance provider in order to claim your motor insurance. The insurance company will require specific documents to process the claim including a copy of the insurance policy, pictures of the vehicle, RC, driver’s licence, claim form, etc. depending on the damage and policy coverage.

Getting your car insured is an essential step in your car-buying journey. You can proceed with one of the following insurance options when purchasing your car from CARS24:

1.New Insurance Purchase via CARS24 (recommended)- You can choose to add a new insurance policy via CARS24 to your purchase when buying a car. A fresh insurance policy is issued directly under your name and your car will be insured from the date of purchase.

2.Continuing with the previous owner’s car insurance policy: In case the car has active insurance valid for more than 180 days from the date of delivery and you would like to continue with it, it is advised that you get the policy transferred within 14 days of the purchase, as mandated by the Motor Vehicles Act. It is the new owner’s responsibility to get the insurance transferred. CARS24 does not facilitate this process.

Unfortunately, CARS24 does not provide any insurance transfer service currently. Customers are requested to connect with the insurance provider to get the insurance transferred after purchasing the car and receiving the relevant documents from CARS24.

If the current insurance of the car is not under your name, we recommend that you get the insurance transferred to ensure that the car is protected from any unforeseen situations or liabilities. Please contact the insurance provider to raise an insurance transfer request. You can share copies of the documents as required by the insurance provider: Form 29, Form 30, Insurance Transfer Form, Old RC of the car, Copy of previous insurance policy, RTO Receipt, etc.

Your car will be assessed by the insurance provider and you will be required to pay a nominal fee for the transfer. Transferring the policy to your name is essential for claiming insurance.

 

All the terms and conditions for the users are listed here: https://www.cars24.com/terms-and-conditions-buy-cars/#buy

Installing a GPS Tracker in your car has multiple benefits. You can monitor relevant and useful information about your car on a user-friendly mobile app.

• Real time location tracking
• Theft prevention
• Safety and overspeeding alerts
• Tracking your car’s health through performance reports, fuel consumption tracking, vehicle maintenance tracking
• Documents management

GPS (Global Positioning System) tracker or Car Health Monitor (CHM) is a device that uses satellite signals to determine the location of a vehicle.

It receives signals from GPS satellites and uses this information to calculate the vehicle's position and speed.

Yes, customers who have previously purchased a car from CARS24 can get the CNG kit installed.

You can avail multiple benefits by choosing to get a CNG kit installed via CARS24.

• OEM-like fitment
• One-year Warranty on CNG Kit
• Free car pick up and drop
• Free CNG endorsement on RC
• CARS24 Warranty and 7-day return policy remains intact

All spark-ignited engines can be converted to CNG, but a specially designed conversion kit is required for the purpose. The kit consists of a cylinder to be fixed in the boot of the car and other equipment to allow gas flow into the engine. This is a safe process conducted by a trust partner.

CARS24 offers the facilitation of CNG installation/ retro-fitment via our affiliate CNG manufacturer. Customers can pick any eligible petrol car from our wide range of cars and get a CNG Kit installed via CARS24 at an additional charge.

RSA includes Battery jumpstart, tyre puncture assistance, on-road minor repairs, towing assistance, emergency fuel assistance, and key lock-out assistance. Detailed coverage and TnCs will be shared with you after service activation.

In case of a car breakdown, contact our Roadside Assistance (RSA) partner at 9310598080.

Roadside Assistance will be activated within a week of the delivery of your car.

Roadside Assistance (RSA) serves as your most reliable friend in case of any unforeseen breakdown of your car when you are on the road. This service will ensure that a qualified mechanic assists you if your vehicle breaks down while you are driving it so that you are not left stranded. CARS24 offers RSA plans for a duration of 1 or 3 years.

You can recharge your FASTag through multiple channels like netbanking, UPI, Debit /Credit Cards, Wallets, auto-debit etc. Many banks and wallets have facilitated easy and quick recharge of FASTag online. You simply need to enter some quick details like your FASTag issuing bank’s name and your car registration number.

Our FASTag support team will call you within 48 hours of your car delivery to activate the FASTag.

The total cost for FASTag is INR 499, which includes the tag cost, first wallet load balance, and security deposit.

FASTag is an easy-to-use, reloadable tag that is fixed on your vehicle's windscreen. It enables automatic deduction of toll charges, so you save time by avoiding long queues and the hassle of paying cash.

All the terms and conditions for the users are listed here:

www.cars24.com/terms-and-conditions-buy-cars/#buy

We value the privacy of our users and the policy governing the same is mentioned in detail on the below link:

www.cars24.com/privacy-policy-buy-cars/#buy

You can test-own your car for up to a week to make sure it meets your requirements. If you are not satisfied with it, you can initiate a return request via the CARS24 mobile app within 7 days of your car delivery date.

• Once you have raised a request to return your car, we will call you to confirm a convenient time and location for you to return.
• Our team will do a quick check to ensure that the car is in the same condition as it was at the time of delivery and then initiate the return.
• Once all details are verified, the refund will be processed within 3 working days. In case the car is on loan, loan cancellation may take up to 15 days.

You need to return the car within 7 days of delivery and ensure that you don’t drive it for more than 500 kms from the date it was handed over to you. 

Yes, once your return has been processed, you can choose to buy another car from us - and we would love to deliver it to you! However, you may only return 2 cars during this trial in order to be fair to our community.

A refund for the car is initiated once we pick up the car. Our executive would get in touch with you for further details. Once all details are verified, the refund will be processed within 3 working days. In case the car is on loan, loan cancellation may take up to 15 days.

We understand that buying a car is an important decision. That is why when you’re buying a car from CARS24, you donot just test drive it, you test own it for 7 days. Love it? Keep it. Changed your mind? Return it within 7 days for a full refund. No questions asked.

Yes, you can book a free test drive at a CARS24 hub near you or you can test drive a car of your choice at home for a nominal refundable security deposit. The refundable security deposit of ?999 is only applicable if you choose a test drive at home.

To buy a pre-owned car that’s ready for the road:

Visit https://www.cars24.com/

You can search for cars by manufacturer, or search for any model using the search function. Choose your favourite car and book a free test drive at a CARS24 hub or at your home. Finalise payment and paperwork, and it’s yours!